Refund policy

Thanks for purchasing our products at www.stonetaskin.com operated by Shen Zhen Worldwide Huntoon Technology Ltd.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@stonetaskin.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@stonetaskin.com.

International trade transactions

Paying customs duty is always the importer's responsibility. Please check your customs policies and make sure all information(including address and phone number contact name etc are correct), If you have any questions please contact us.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If you find the package was damaged please complain to the shipping company too.

Exceptions / non-returnable items

Certain types of items cannot be returned, please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
For all transactions, We can only refund the costs of the items. We will not refund the shipping costs and extra handle fee. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.